Did a Car Thief Break Your Window? What to Do Next

Damaged Windshield – Chicago, IL – Aaron Auto GlassWhat should you do if someone breaks into your car through the windshield or door window? In 2018, more than 534,000 motor-vehicle thefts were reported in the United States, according to the U.S. Department of Justice. Whether a thief shatters your car’s window to get what’s inside or as part of a full vehicle theft, take a look at what you should do next.

Call the Police

Before you deal with the shattered glass or any other damage to your vehicle, contact the local police. You’ll need to file a report — especially if something was stolen from your car. Not only can the police record the damage and theft, but they’ll also investigate the crime and provide you with a report for your insurance company.

Contact Your Auto Insurance Company

Who will pay to repair the auto glass damage? The answer to this question depends on your car insurance policy. A comprehensive policy provides coverage for non-collision-related damage, such as vandalism or theft. Along with this type of policy, glass coverage will pay for the windshield, rear window, and side window repairs or replacements. This policy add-on may even come with a no-deductible option.

Hire a Glass Professional

Auto glass repairs and replacement are not do-it-yourself jobs. Failure to correctly repair or install a windshield (or other piece of auto glass) can result in a safety hazard. A poorly installed car window could crack or shatter while the car is in motion. This could result in a serious auto accident.

If you have out-of-pocket expenses (such as a deductible) to pay, a DIY fix may cost you more to attempt. An experienced professional has the expertise necessary to repair your broken window safely and permanently.

Most auto glass contractors have mobile services for customers stranded with a broken windshield or window. You should never drive with a cracked, chipped, or shattered car window. A professional mobile repair service will come to you, eliminating the need to move the car or put yourself or other drivers in danger.

Take Photos of the Window

While you wait for the auto glass repair technician to arrive, take photos of the damage. If the police didn’t photograph the scene, your auto insurance company may want you to snap a few pictures. Photos provide proof of damage and can substantiate your claim.

Stay Out of the Car

Only photograph your car from the outside. A cracked window could shatter if you open the door. If the windows have already shattered, the broken glass may have landed on the seats. This poses a safety risk if you enter the car. Wait outside of the car until the glass repair technician arrives.

After the professional repairs or replaces the windshield or window, ask them how to clean the car. The technician has expert-level knowledge in this area. They’ll advise you on the best and safest way to remove the glass.

Follow Aftercare Directions

Can you get into your car and drive away immediately after the technician replaces your windshield, rear window, or side window pane of glass? The adhesive that holds the new piece of glass in place needs time to set. Ask the technician about dry and set times before you move the car. Always follow the technician’s instructions. Failure to do so could damage the new windshield or other piece of auto glass.

Along with setting time, the technician may provide you with other aftercare steps. These could include cracking another window open to reduce the air pressure inside your car. Excess air pressure can add unnecessary stress to the new windshield or rear window.

Do you need to replace your car’s windshield? Contact Aaron Auto Glass for more information.

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